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Position Title: Client Services Coordinator

The Client Services Coordinator is the first contact that most people have with our organization, therefore it is important that the CSC be a person of integrity, kindness and professionalism as they greet and serve all who come to our agency. We are looking for someone with strong character, who affirms the values and vision of our agency, and has a desire to make a positive impact in the life of our clients and staff. The Client Services Coordinator must have strong organizational, administration, and communication skills, and be team-minded in their approach to work. 

 

NewPath is unique in that we have a non-profit motivation, are in the healthcare field, and we also serve a specialty niche; clients who are mandated treatment through state and county corrections; a passion for all is required.

The ideal candidate will be excited to work in a positive supportive team environment, enjoy playing an integral role in helping clients improve their mental health, and being a relied upon resource to the therapists and leadership of the agency.  Experience in healthcare, a non-profit, or in corrections can be helpful.

 

The person in this position enjoys fulfilling a variety of important responsibilities.

  • Client communications, including phone interviewing to receive services, billing, scheduling, and email communications; our Client Services Coordinator is the face and voice of our agency.

  • Information management, including client file setup, electronic file management, records request processing

  • Software and hardware resource, supporting the needs of therapists and assisting with technology training and setup

  • Financial responsibilities; taking payments, setting up payment plans, reviewing client information for assistance eligibility, verifying insurance 

  • Speaks with clients about services of our agency, insurance workings, processes, intake paperwork; adheres to and champions HIPAA Compliance

  • Diverse candidates are strongly encouraged to apply

  • Comfortable working in a Christian environment and able to comfortably and accurately explain our mission as a non-judgmental, grace-filled mental health agency

 

Critical Skills and Qualifications:

  • Strong relational skills; ability to talk with clients, put them at ease, explain processes in a clear, calm, friendly manner

  • Proven administrative experience  

  • Strong attention to detail; great at tracking and follow-up and follow-through

  • Proficient with Microsoft Office and Outlook

  • Experience and comfort with technology

  • Calm, professional manner; ability to work in a private confidential manner with lots of activity and people surrounding you

  • Absolute confidentiality and discretion

  • Working knowledge of office equipment, such as printers and fax machines

  • Excellent time management skills and the ability to prioritize work

  • Exceptional written and verbal communication skills

  • Responsive, diplomatic, recognizes and promotes keeping parties informed

  • Strong organizational skills with the ability to multi-task

NewPath Mental Health Services offers:

  • Competitive pay - $20 /hour

  • Contribution toward health package 

  • Vacation and holiday pay

  • Exceptional team; collaborative and supportive

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NewPath Mental Health Services is located in Golden Valley, MN.

Learn more about our diversity & inclusion statement and mission, vision & values.

Please send cover letter discussing your clinical interests and experience and how these are a match for NewPath and resume to Executive Director Jenine Nordquist, MBA at jnordquist@newpathmsh.com   

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