Welcome to NewPath
Congratulations on taking this step toward a richer, healthier life for yourself or a loved one. Perhaps you are ready to schedule an appointment, but if you need some more time to explore, we want to encourage you to dig into our services, meet our team, or see what former clients have to say.
NewPath is about hope, transformation, and growth; we are committed to helping our clients move toward happier, more fulfilling lives. We hope you'll join us on that journey.
To schedule an appointment call 763-566-0088 and speak to our Client Services Coordinator.
What to expect when you call
Determine your needs
Our caring and knowledgeable Client Services Coordinator will take your contact information, ask you to briefly share your needs and concerns, so we can match you with one of our therapists.
Discuss payment options
We will discuss payment options during your initial contact. To assist with this process, we recommend that you have your insurance card handy when you call and that you contact your insurance company to determine if your plan covers outpatient mental health care at NewPath Mental Health Services, formerly known as Christian Recovery Center. We will also discuss financial aid options, if that is important to you.
To get ready for your first appointment, we will email, fax or mail you the necessary intake documents and directions. Some of these documents will need to be completed prior to your first therapy session. We will also ask how you heard about NewPath Mental Health Services, to help us continue reaching people who need our help. If you have any questions prior to your first appointment, please contact us at email@example.com or call 763-566-088.
Your First Appointment
Your first appointment is a chance for you and your therapist to get to know one another. Your therapist will ask questions about your life, your background, your mental health history, and your therapy goals. You’ll also have an opportunity to begin collaborating with your therapist on a treatment plan and discussing how your life can be improved by coming to therapy. This is a chance to tell your therapist what you want to be different in your life and to begin discussing how to get there.
It’s important to remember to bring:
Form of payment for your co-pay (if you have one)
Insurance card to your first session
During your first session, you’ll schedule future therapy appointments for a time that works for you and your therapist.
Client Assistance Fund
NewPath believes in a world free of stigmas and barriers to living an abundant life - in body, mind and spirit. However, there are times when our clients are unable to afford the full fee of counseling, and there is often a significant gap to reach the amount required to sustain the available services. Due to this gap we have created the Client Assistance Fund.
Paying for Services
In your initial conversation with our Client Services Coordinator, you will be asked about any health insurance coverage you may have. We can quickly share if your provider is one to which we can bill. We are a service provider for many major health plans including Blue Cross Blue Shield, Aetna, Medica, Cigna, Health Partners, UCare, United HealthCare, PrimeWest, South Country Health Alliance, and Medical Assistance plans.
What if my insurance isn't accepted or I don't wish to use insurance?
If your insurance provider is not one we accept, if you do not presently have insurance, or if you need additional help paying for services, we will talk to you about options. For those desiring service who would have difficulty paying for the full cost, we will provide explanation and next step information about gaining assistance from our Client Assistance Fund.
Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.
How do submit an online payment?
To complete a safe and secure online payment, click on our Client Portal icon in the menu bar.
Once on the Client Portal page, select the 'Pay Bill' button. You will be directed to PayPal's secure payment screen where you can enter a payment amount and pay with debit, credit, or your PayPal account. Please contact our Client Service Coordinator at 763-566-0088 if you have any questions or concerns.
How does billing and payment work?
Once you have seen a therapist, we forward the appointment information to your insurance provider. After we receive a response from them, we are able to provide you with detailed billing information for which you are responsible. We send out bills after month end and would like payment during that month. If a service is not charged on your bill, it means that insurance has not yet settled for that particular service.
If at any time you have difficulty in meeting your financial obligation, we encourage you to reach out to us; you are welcome to call 763-566-0088 any time to check on your financial status. We can be patient and helpful if you include us in your problem solving when paying your full bill is problematic. Our Client Services Coordinator, whom you have already met, and our Billing Coordinator will be happy to advise and assist you. You may call us at 763-566-0088 with credit card information to pay all or part of your bill, send in a check, make a payment at the time of service, or pay through the Client Portal on our website.